Stock and Delivery Information
At TorqeedoShop.com, we understand that timely delivery is crucial for our customers. We take pride in maintaining a comprehensive inventory, holding most items in stock to ensure quick and efficient delivery. Our goal is to deliver your items within 2-3 working days, allowing you to enjoy your purchases without delay.
However, please note that some of our products may be sourced directly from Germany. For these items, if you require urgent delivery, we can expedite the shipping process for a £150 charge, ensuring that your needs are met promptly. Otherwise it will be placed into the next factory stock order.
To ensure a smooth shopping experience, we encourage you to contact us for up-to-date stock availability and lead time information before placing your order. Our dedicated team is always ready to assist you with accurate and timely information, helping you make informed decisions about your purchases.
Return & Refund Policy
Thanks for shopping at Torqeedoshop.com. If you are not entirely satisfied with your purchase, we're here to help.
Returns
You have 7 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in its original packaging. Your item needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund. If you have any questions on how to return your item to us, contact us